Refund & Returns Policy

Effective Date: July 26, 2026

Thank you for choosing Flex Vault. Because our programs and services consist primarily of digital content and coaching services, all sales are subject to the following refund policy.

1. Online Coaching (3-Month Commitment)

By enrolling in our online coaching program, you agree to a minimum commitment of three (3) consecutive months.

Billing
  • Coaching is billed monthly unless otherwise stated at checkout.

  • Payments are automatically processed on the scheduled billing date.

  • The 3-month commitment cannot be canceled early except where required by law.
Refunds

Due to the time, planning, and personalized nature of coaching, all coaching payments are non-refundable once charged.

No refunds or credits will be issued for:

  • Missed check-ins

  • Failure to follow the program

  • Lack of participation

  • Change of personal circumstances

  • Early cancellation before the 3-month commitment has been completed

After the initial 3-month commitment, coaching may be canceled according to the cancellation terms outlined in your coaching agreement. Cancellation requests must be submitted before your next billing date to avoid future charges.

2. Workout Library Membership ($19.99/Month)

The Workout Library Membership provides immediate access to digital workout content.

Billing
  • Membership is billed monthly at $19.99.

  • Your subscription automatically renews until canceled.

Cancellation

You may cancel your membership at any time before your next billing date.

After cancellation:

  • You will continue to have access until the end of your current billing period.

  • Your subscription will not renew.

Refunds

Because access to digital content is granted immediately, monthly membership fees are non-refundable.

No partial refunds or prorated refunds will be provided for unused time remaining in a billing cycle.

 3. Digital Training Programs

All standalone training programs, guides, and digital programs are one-time purchases.

Because digital programs are delivered immediately upon purchase, all sales are final.

Refunds will not be issued due to:

  • Change of mind

  • Accidental purchase

  • Failure to use the program

  • Dissatisfaction after accessing the content

If you experience technical issues preventing access to your purchase, please contact us so we can assist you.

4. Duplicate Charges

If you believe you were charged more than once due to a billing error, please contact us within 14 days. Verified duplicate charges will be refunded promptly.

5. Chargebacks

If you have questions regarding a charge, please contact us before initiating a chargeback with your bank or credit card provider. Filing a chargeback without first contacting us may result in suspension or termination of access to our services while the matter is investigated.

6. Contact

If you have questions regarding this Refund & Returns Policy, please contact:

Email: [email protected]

We will respond as promptly as possible.

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Exercises

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Refund & Returns Policy

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