Privacy Policy

Effective Date: July 26, 2026

At Flex Vault (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our programs or services, or otherwise interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you purchase a program, subscribe to a membership, apply for coaching, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Payment information (processed securely through third-party payment providers)
  • Date of birth (if voluntarily provided)
  • Fitness goals
  • Health and lifestyle information you voluntarily share for coaching purposes
Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring website
  • Cookies and similar tracking technologies

2. How We Use Your Information

We may use your information to:

  • Provide coaching services
  • Deliver digital programs and memberships
  • Process payments
  • Create and manage your account
  • Respond to customer support requests
  • Improve our website and services
  • Send important account or billing notices
  • Send newsletters, promotions, and educational content (you may unsubscribe at any time)
  • Prevent fraud and maintain website security
  • Comply with legal obligations

3. Payment Processing

We do not store your full payment card information.

Payments are securely processed through trusted third-party payment processors. These providers are responsible for handling your payment information in accordance with their own privacy policies and security standards.

4. Coaching Information

If you participate in online coaching, you may voluntarily provide information regarding your:

  • Exercise history
  • Nutrition habits
  • Progress photos
  • Measurements
  • Fitness goals
  • Lifestyle habits

This information is used solely to provide coaching services and improve your coaching experience.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Analyze website traffic
  • Measure marketing effectiveness

You can disable cookies through your browser settings, although some website features may not function properly.

6. Marketing Communications

If you subscribe to our email list, we may send educational content, program updates, promotions, and other marketing communications.

You may unsubscribe at any time by clicking the “Unsubscribe” link in any marketing email or by contacting us directly.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties who assist us in operating our business, including:

  • Payment processors
  • Email marketing providers
  • Website hosting providers
  • Analytics providers
  • Customer support platforms

These providers only receive the information necessary to perform their services.

We may also disclose information if required by law or to protect our legal rights.

8. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards to help protect your personal information.

However, no method of electronic storage or transmission over the Internet is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer needed, we will securely delete or anonymize it where appropriate.

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access your information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent where applicable
  • Request a copy of your data
  • Object to certain processing activities

To exercise these rights, please contact us using the information below.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

12. Children's Privacy

Our services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will post the updated version on this page and revise the Effective Date above.

Continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

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